Don’t let the July 31st deadline catch you off guard. Non-compliance can lead to hefty fines and damage your dealership’s reputation. Take action now to protect your business. By protecting others, you ultimately shield your dealership from potential risks and position yourself as a responsible industry leader.
Imagine running your dealership with full confidence that you’re 100% compliant. With our guidance, you can achieve this peace of mind. Take the proactive step today and fortify your compliance efforts for a secure tomorrow. Your commitment to consumer duty starts here.
Protecting Others to Protect Yourselves.
Become consumer duty compliant in time for the
You’ll safeguard your dealership’s future with consumer duty compliance.
Check your compliance readiness with our self-assessment form to avoid fines and legal battles.
Take the first step to protect your dealership:
Consumer Duty Check
Products and Services
Do you understand your target market and have confidence in your financial products meeting their specific needs?
Are you taking steps to identify and address potential harm to vulnerable customers and ensure staff training effectiveness, or are you at risk of regulatory action?
Price and Value
Are your fair value assessments based on comprehensive data and collaboration, or are you at risk of non-compliance and consequences? Can you provide evidence?
Are your older financial products equivalent in value and quality to your latest offerings, or is there a risk of compromising consumer satisfaction? Can you confirm your approach?
Do you use data and MI to monitor fair value, review it regularly, and take action? Or are you at risk of non-compliance and dissatisfaction?
Consumer Understanding
Can you show regulators that your commitment to customer outcomes matches your sales focus? Can you provide evidence of adopting similar practices?
Do you evaluate and act on the effectiveness of your customer communications? Evidence of compliance plan?
Consumer Support
Have you assessed customer support equity and realistic action plans?
Do you demonstrate that post-sale support quality matches or exceeds pre-sale support?
Culture, Governance and Accountability
Measures to encourage staff to raise customer-related issues and ensure action?
Remuneration and incentives promoting positive customer outcomes, and evidence?
Does Senior Team understand frontline challenges and demonstrate awareness?
Trusting the experts in consumer duty compliance
Serena Joseph.
Board Advisor and Head of Compliance
Serena Joseph (MA, FCI, ACIB, SMF10, SMF12) is a highly experienced UK GRC practitioner and board advisor, specialising in governance, compliance advisory, and conduct risk. With a background in the financial services industry and regulatory compliance, Serena has served as an INED (Independent Non-Executive Director) in various capacities, including Chair of Risk, Remuneration and Governance, and Conduct Risk. She has extensive expertise in designing and implementing governance and operational risk systems, resolving complex issues, and addressing regulatory processes.
With over 30 years of financial services experience and a global clientele, Serena is well-equipped to provide expert consumer duty compliance training to the automotive dealership industry. Trust her credentials and experience to guide your dealership towards FCA certification and ensure the protection of both your customers and your business.
Consumer Duty Check
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Need to speak to an expert right away?
Need to speak to an expert right away?
Even before your compliance report arrives in your inbox, our team of seasoned professionals is ready to assist.
What is Consumer Duty Compliance
As the July 31st, 2023 deadline approaches, ensure your team is well-prepared to protect not only your customers but also your own reputation. By protecting others, you ultimately shield your dealership from potential risks and position yourself as a responsible industry leader.
Take the proactive step today and fortify your compliance efforts for a secure tomorrow. Your commitment to consumer duty starts here.
Identifying Areas of Concern: Unveiling Dealership Blind Spots
Gain valuable insights as we uncover the hidden blind spots that may be hindering your dealership's growth and profitability. Discover strategies to proactively address these areas of concern and optimize your operations for enhanced performance and customer satisfaction. Don't miss this opportunity to gain a competitive edge by identifying and rectifying potential blind spots within your dealership.
Our competencies
FCA Consultants
GRC Practitioners
30+ Years Experience
Consumer Duty Training Experts
Financial Services Background
Find out why you should choose us, and why we can help you with your questions.
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Safeguard your dealership's future by prioritising consumer duty compliance.
Automotive Dealerships webinar
Register for our Consumer Duty Compliance Training for Automotive Dealerships webinar
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Regulatory & Government Publications
Inside FCA Podcast: A Close Look at the Consumer Support Outcome
Understand the underlying principles, impact on firm-provided support channels, and terms such as 'sludge' and 'appropriate friction', along with ways firms should revise their customer journeys for favourable consumer outcomes (February 2023).